Privacy Policy

Privacy Policy

Last Updated: 12 December 2021

Thank you for visiting this website (the “Site”) presented to you by Virgin Mobile Kuwait (“we,” or “us”). Your privacy is important to us. As such, we provide this privacy policy (this “Policy”) explaining our online information practices and the choices you can make about the way your information is collected, used and disclosed by this Site, our products and services and among our network of affiliated and operated services, which includes any online or mobile websites, applications or digital services and products owned, operated or offered by, on behalf of, or in conjunction with us or our affiliates through which this Policy appears (each a “Service,” and collectively, the “Services”). The Services may be provided both through the Site and through third party sites via a connection to our API (“Third Party Sites”).

We will modify this Policy if our privacy practices materially change in the future. We will notify you of such changes only by posting the new policy on our Site or Services and indicating at the top of the Policy the date it was last updated.

We encourage you (“you”, “user”, or “visitor”) to read this Policy carefully before providing any personal information on the Site or through the Services and to review the Policy each time you visit our Site or Services to see if it has been updated since your last visit to make sure you understand how personal information you provide will be used. By visiting our Site and/or using the Services, you are accepting the practices described in this Policy.


What personal information do we collect?

As used in this policy, “personal information” is information that identifies or is capable of being associated with an identifiable person. Examples of personal information include a user’s name, email address, mobile number, national ID number, nationality and address.

We may collect personal information from you in the normal course of our business and when you visit, subscribe to, or use our Site or Services.

However, we do not collect personal information that we do not need. Personal information does not include aggregate, anonymized, or de-identified information (collectively, “aggregate information”). Aggregate information is information gathered or generated directly by the use of our website, application, services, and/or products, from which any personal information has been removed.

Like most website providers, we use aggregate information to generate statistics about how many people visit our site and what they look at to improve the website, application, services, and/or products provided to you.

We automatically collect some information when you use the Site or Services. We log your IP address and URL, time and date, operating system, browser type, and any search engine used. If you reached the Site by clicking on a link or advertisement on another site, we also log that information. This helps us understand our users’ interests and maximize our online exposure.

We use web logs and cookies to collect personal information. This information is used internally only to help us to improve our service to you or to identify and correct problems with our servers and for systems administration. This enables us to keep our site relevant and useful. However, this information will not identify you.

Our website and/or application may contain links to other websites, for your convenience and information. When you access a website other than the Site, please understand that we are not responsible for the privacy practices of that site.

We may collect application usage “telemetry data” about how you interact with our products and Services. Examples of telemetry data include; the application screen you may view, length of time you may spend viewing a screen, any function that you may click or tap on, any features you may use, and/or the device that you may use to access our products and services. We analyse this telemetry data to troubleshoot technical issues and to improve or optimize our product design. Product usage telemetry data is de-identified and does not contain any of your personal information.

We suggest that you review the privacy policies of each site you visit.


How do we use personal information?

We need to collect personal information so that we can provide our products and the Services to you.

We also collect personal information in order to:

  • Comply with legal and regulatory requirements of the Communication and Information Technology Regulatory Authority in Kuwait.
  • Communicate to you about our verification processes, policies, any changes to your services, and advise you of our new products and services and any applicable updates.
  • Contact you for administrative purposes, provide you with customer service, or respond to any questions, problems or complaints, or request your feedback.
  • Administer our website, application, services, and/or the products and any application associated to them.
  • Investigate and help prevent potentially unlawful or fraudulent activity or activity that threatens the network or otherwise violates our Terms and Conditions.

If you wish to contact us about communications you receive from us, our contact details are set out on the Site.

Our policy is only to use personal information collected from business contacts for the business purpose for which it was collected.


Will your personal information be given to anyone else?

We do not sell, rent or trade personal information about you to or with third parties.

We will only disclose personal information if this is required by or permitted by law.


How secure is your personal information?

We take reasonable steps to ensure the security of your personal information.

Our premises are in a secure building with access restricted to pass card holders.

Our IT systems are password protected and we conduct regular audit and data integrity checks.

We frequently update our anti-virus software in order to protect our systems (and the data contained in those systems) from computer viruses.

In addition, all our employees are required, as a condition of employment, to treat personal information held by us as confidential.


Can you correct any inaccurate personal information?

You may ask us to update or correct your personal information when it is inaccurate, incomplete or out of date by using our contact details set out on our web site.

In accessing your account, and/or requesting changes to any account details, your existing passwords and account details will be used to verify your identity.